| About After-sales Service | |
| The barcode scanner cannot connect to the cash register and other devices? | 1. Make sure that the cash register is turned on normally, check whether the interface of the data cable is loose, and change the USB port on the back of the host. 2. Check whether the data cable is damaged. |
| Did the data transfer fail after scanning? | 1. The interface setting is wrong. Use the setup manual to set the bar code device to the interface mode corresponding to the data line. 2. A non-original data cable is used. 3. Turn off the Chinese input method on the computer and use the American English input method. " |
| The barcode scanner is successfully connected, but cannot scan barcodes? | 1. The symbology is not turned on. Use the setup manual to turn on the corresponding symbology. 2. The vacuum packaging bar code is wrinkled and incomplete, and it can be read by opening the bar code part. 3. There are too many incomplete barcodes or blurry printing. |
| The scanner cannot be charged? | 1. A non-original charging cable is used. 2. The charging voltage is too low. The standard charging voltage needs to be 5V and the current is above 1A. |
| The wireless barcode scanner is not working? | Charge the battery. |
| The barcode cannot be read quickly? | 1. There are stains on the surface of the dust-proof mirror, wipe it clean with a soft cloth. 2. The barcode is too fuzzy and the printing quality is too poor. |
| Will the wireless communication distance become shorter? | When there are obstacles, large metal equipment, or other high-power wireless equipment, it is normal for the distance to become closer. |
| The barcode is scanned successfully, but there is no sound? | Set it to mute, scan, and turn on the sound setting. |
| The 2D image platform scanner is not bright? | There is a cycle switch on the top of the platform to turn on and off the fill light. It is turned on by default when it is powered on, and it is turned off after pressing |
| Is the scanner red light always on? | Set the constant light mode, just turn off the constant light or restore the factory settings. |