| About Customer Feedback | |
| How do you control the quality? | Professional QC team to guarantee high-quality products. Incoming inspection control. before-production inspection control. On-production inspection control. Final inspection before delivery inspection control. |
| How does your company deal with quality issues? | Acting per the contract agreement will never give you any worries, and our service team will serve you wholeheartedly. |
| Need your long-term support? | What kind of support needed? On technology or service? It’s impossible to send our employees to stay in your company for a long period. The real support we are willing to offer is the support of training work on service staff. Only in this way, your comprehensive strength gets improvement. The best support we provide your company is to meet with customers’ problems at any time. |
| What should we do if the goods are damaged? | 0.1% FOC parts(Basic on order 1K pcs) dispatched with the shipment. When it is damaged, you can replace it directly. |
| How to deal with lost goods? | If it is the responsibility of the seller, the seller shall bear it. Caused by force majeure, the two parties shall negotiate and resolve. |
| How to deal with unmatched products? | Return and resend, or negotiated with the seller and the seller will figure out the best solution. |
| Details of order processing after shipment? | The tracking No. and checking URL will be given to the customer on the day of shipment, we will follow up until the goods arrive safely. |
| How to get product operation video? | Check the video from the website or contact the provider. |
| How to file a complaint? | Send mail to the official mailbox or make a call, email will be checked and reply within 24 hours. |
| Is there an online consulting service? | Yes, pls visit our website. |