| About Cooperation | |
| How to get free samples? | Free sample can be offered to our regular customer, for new customer, pls fill our customer's sheet for evaluation first, will inform by official email after the evaluation is finished. |
| What are your delivery terms? | Support EX-WORKS, FOB, or C&F. |
| Payment term? | T/T, L/C, Cash. (Other ways are negotiated) |
| Can you guarantee the quality of the product? | Sure, high quality gives us the confidence to do business with your company. Long-term cooperation is what we need most instead of short-term cooperation. |
| What's your leading time? | Regular (platform) with enough stock. Less than 1000pcs: 5-7 working days. More than 3000-5000pcs: 10-15 working days. |
| How to become your sole agent? | After applying, we will evaluate and approve it within 2 days by the official email. |
| What support does the sole agent provide? | Exclusive agency protection mechanism, product pictures, product detail pages, videos, promotional materials, etc. |
| Which is the nearest port? | Huangpu port. |
| Logistics? | 1.International express(DHL, UPS, TNT, FedeEx) 2.Sea shipment. 3.Train(As Customer’s request). |
| How to deal with the situation that the customer pays the deposit and cancels the order after the production is completed? | If the buyer cancels the order after the payment, we will confiscate the deposit if we already start the order. |
| How to deal with the unpaid balance of the customer? | If the buyer does not pay the balance after finish the good within 15 days, we will have the right to handle this good and sue the buyer. |
| How to deal with goods that the buyer has received the payment but the seller cannot deliver? | If the seller hasn't done the barcode scanner after getting the payment, the seller should be refunded all the payment to the buyer. |